Refund policy
Last updated: August 10, 2026
TJ73 Combat Co. builds gear to order. Most of what we sell does not exist until you buy it. That shapes everything below, so read it before you order.
Preorders and drop windows
Our gear is released in drops. Each drop is open for a limited window, and every order placed inside that window goes into a single production run when it closes.
Once a drop window closes, orders are final and cannot be cancelled. Your order has been committed to production. Materials are cut and garments are made specifically to fill it.
You may cancel for a full refund at any time before the drop window closes. Email us and we'll take care of it.
Custom and made-to-order items
Rashguards, fight shorts, and no-gi kits are custom sublimated garments made to order. Founder gear may carry a number unique to you.
These items are final sale. We do not accept returns for change of mind, fit, or preference.
We publish a full size chart with measurements in inches and centimeters on every product page. Measure before you order. If you're between sizes or unsure, email us before you buy — we'll help you pick, and we'd rather spend that time up front than have you disappointed later.
Sizing exchanges
We know sizing is the hardest part of buying gear online you've never touched.
If your item does not fit, you may request an exchange for a different size within 14 days of delivery, subject to these conditions:
- The item must be unworn, unwashed, and free of odor, damage, and mat burn, with all tags attached
- You pay return shipping. We cover shipping on the replacement
- Exchanges are subject to availability. Our runs are small, and we may not have your size
- If we cannot fulfill an exchange, we will issue a store credit, not a refund
- Numbered founder items cannot be exchanged, as they are built specifically for one person
Email us at joe@tj73combatco.com with your order number and what you need before sending anything back. Items returned without prior approval will not be processed.
Damaged, defective, or wrong items
This one is simple: if we got it wrong, we fix it.
If your item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and clear photos of the issue. We will replace it at no cost to you, including shipping. If we cannot replace it, you get a full refund.
This covers manufacturing defects — bad seams, print flaws, wrong size in the bag, wrong item shipped. It does not cover normal wear, damage from use, or improper care.
Refunds
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post it.
Original shipping charges are non-refundable except where we shipped in error or the item was defective.
Lost or stolen packages
Once a package is marked delivered by the carrier, responsibility passes to you. We are not able to refund or replace packages confirmed delivered but reported missing.
If tracking shows a package lost in transit, contact us and we will work with the carrier to resolve it.
International orders
International customers are responsible for all customs duties, import taxes, and brokerage fees. These are not included in your order total and are collected by your country, not by us.
Customs delays are outside our control and are not grounds for a refund.
Refused packages returned to us due to unpaid duties will be refunded less shipping and any fees incurred.
Contact
support@tj73combatco.com
We answer every message.